Return & Exchange Policy

Return, Refund & Exchange Policy

Hello! Welcome to Store Lavish Customer Support. I would be happy to assist you with your order, return, replacement, or cancellation request.

To help you as quickly as possible, could you please share a few details with me?

If you are reaching out regarding a specific issue, here is a quick overview of our policies and next steps:

Reporting Window: Damaged or chipped fragile items must be reported within 12 hours of delivery. All refund or replacement requests must be formally submitted within 24 hours of delivery.
Mandatory Requirement: A clear, continuous unboxing video is required for all claims (including sale and clearance items).
How to Submit: Please email your unboxing video along with your order details to support@storelavish.com.
Resolution: Once verified (reviewed within 48 hours), we will ship a free replacement (subject to stock). If out of stock, a refund will be issued to your original payment method within 7–10 business days.

Within 24 Hours of Ordering:
- Prepaid orders: Subject to a 15% cancellation fee.
- Cash on Delivery (COD) orders: Subject to a 25% cancellation fee.
After 24 Hours: Subject to a 50% cancellation fee.
Refund Method: All approved cancellations are refunded as Store Credit.
Pre-Orders: Pre-order items cannot be cancelled or refunded.

If an order is returned to us due to customer unavailability, refusal, or an incorrect address/PIN code, no direct refund is issued.
We can re-ship your package once the applicable shipping and Return to Origin (RTO) charges are paid.

Please reply with your order details and any required proof so I can assist you further!

Customer Support Contact Information: